Pure Diamond Designs-Store Policies
Shipping will be 3-7 business days. 95% of the items are already in stock. Typically you will receive your order faster, this is an estimated time.
Custom Orders for Custom dresses
Please allow at least 2-3 weeks after receiving clothing material
We are able to personalize items for birthdays, weddings and events. All Personalized ordered will need to be paid in full before I order. All sales are final once purchased. I don't offer any exchange or refunds on anything personalized. Once we both have agreed upon color, size and style and you pay it will be a final purchase.
What is your returns policy?
As June 2020. Pure Diamond Designs will not be accepting any returns due to COVID.
Once we begin accepting returns again, Pure Diamond Designs online returns can only be used to return items purchased online. All Items will be refunded via store credit or gift code. PDD do not offer refunds only instore credit and only if the company is at fault. You will be responsible for covering the shipping costs to return your items. Items must be sent back within 30 days of delivery date. Items must be unworn, unwashed and in original condition with tags attached. Please allow 5-7 business days for us to return your item once received and inspected. PDD is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and tracking number when shipping items back for return. Before item is credited/refunded it must agreed upon by Owner.